The AI Support feature in Studio can answer questions about creating bots, integrations, publishing, billing and Classic migration. For account-specific data, such as your own bots or credit balance, open support while signed in. Public support cannot access private account data without verified authentication.
  1. Search the documentation. To move from Classic, see the migration guide.
  2. Open AI Support in Studio and describe your question or the exact error.
  3. For a human review, email [email protected]. Include the affected bot or workspace, channel and troubleshooting details. Never send passwords, session tokens or payment credentials.

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If a live bot stopped working

Provide the approximate time, affected channel, error message and whether the issue reproduces in both preview and the published bot. Avoid deleting bots, channels or workspaces as an initial troubleshooting step. Migration availability and some product features are account-specific. Confirm current status in your account rather than assuming a process has started.