Sendbot uses a credit system to bill for platform usage. Each action has a different cost based on the resources consumed.

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How Credits Work

The credit system is straightforward:
  • Recurring Credits: Renew monthly with your plan
  • Purchased Credits: One-time purchases that never expire
  • Usage Priority: Recurring credits are consumed first, then purchased credits

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Usage Table

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Chat Sessions

Session TypeCredits
Web (Embed/Iframe)1 credit
API1 credit
WhatsApp (Standard)10 credits
WhatsApp (Isolated/Gov)15 credits
A session is counted when the user starts a conversation with the bot, not per message.

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AI and Content Generation

ActionCredits
AI Agent (per reply)Variable*
Create with AI (new flow)~50 credits
Edit with AI (modify flow)~50 credits
Image Generation (DALL-E)10 credits
*AI Agent usage depends on the model and number of tokens used.

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AI Agent Cost Calculation

When you use Sendbot’s API key instead of your own:
ModelBase Cost
GPT-4o2 credits + tokens
GPT-4o-mini1 credit + tokens
Claude 3.5 Sonnet2 credits + tokens
Gemini Pro1 credit + tokens
If you use your own API key, AI Agent does not consume Sendbot credits, only usage from your provider account.

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Checking Your Balance

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In the Dashboard

You can see your current credit balance in the top-right corner of Studio.

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Via API

GET /v3/workspaces/{workspaceId}
Returns: 
{
  "creditsRecurring": 5000,
  "creditsPurchased": 2000,
  "totalCredits": 7000
}

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Low Balance Alerts

The system sends automatic alerts when your balance reaches:
  • 20% of total balance - Attention warning
  • 5% - Critical warning
  • 0% - Service paused (Prepaid plans)

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Billing Models

For entry-level plans
  • Service stops when credits run out
  • Auto-recharge is available
  • Best for tighter spend control

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Auto-Recharge

Configure auto-recharge so you never run out of credits:
  1. Open Workspace -> Subscription
  2. Enable Auto-Recharge
  3. Configure:
    • Trigger: When balance reaches X credits
    • Amount: How many credits to top up
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Auto-Recharge Trigger
number
default:"1000"
Minimum balance that triggers auto-recharge
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Auto-Recharge Amount
number
default:"5000"
Number of credits to purchase automatically

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Transaction History

All transactions are recorded and can be reviewed:
  • USAGE_WEB: Web sessions
  • USAGE_API: API sessions
  • USAGE_WA_STANDARD: WhatsApp sessions
  • USAGE_AI_RESPONSE: AI usage
  • REFILL_PLAN: Plan renewal
  • REFILL_TOPUP: One-time top-up

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Tips to Save Credits

Use Your Own API Key

For AI Agent, use your own credentials and pay the provider directly.

Optimize Flows

Well-structured flows avoid unnecessary sessions.

Cache Responses

Use variables to avoid calling AI for repeated questions.

Monitor Usage

Track which bots consume the most and optimize them.

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Frequently Asked Questions

It depends on your plan:
  • Prepaid: Bots stop running until you recharge
  • Postpaid: You can continue up to your credit limit
  • Contract: No interruption, logging only
  • Recurring: Renew at the beginning of each cycle
  • Purchased: Never expire
Unused credits are non-refundable, but you can downgrade your plan at any time.