Sendbot uses a credit system to bill for platform usage. Each action has a different cost based on the resources consumed.
How Credits Work
The credit system is straightforward:- Recurring Credits: Renew monthly with your plan
- Purchased Credits: One-time purchases that never expire
- Usage Priority: Recurring credits are consumed first, then purchased credits
Usage Table
Chat Sessions
A session is counted when the user starts a conversation with the bot, not per message.
AI and Content Generation
*AI Agent usage depends on the model and number of tokens used.
AI Agent Cost Calculation
When you use Sendbot’s API key instead of your own:Checking Your Balance
In the Dashboard
You can see your current credit balance in the top-right corner of Studio.Via API
Low Balance Alerts
The system sends automatic alerts when your balance reaches:- 20% of total balance - Attention warning
- 5% - Critical warning
- 0% - Service paused (
Prepaidplans)
Billing Models
- Prepaid (Starter)
- Postpaid (Business)
- Contract (Enterprise)
For entry-level plans
- Service stops when credits run out
- Auto-recharge is available
- Best for tighter spend control
Auto-Recharge
Configure auto-recharge so you never run out of credits:- Open Workspace -> Subscription
- Enable Auto-Recharge
- Configure:
- Trigger: When balance reaches X credits
- Amount: How many credits to top up
number
default:"1000"
Minimum balance that triggers auto-recharge
number
default:"5000"
Number of credits to purchase automatically
Transaction History
All transactions are recorded and can be reviewed:- USAGE_WEB: Web sessions
- USAGE_API: API sessions
- USAGE_WA_STANDARD: WhatsApp sessions
- USAGE_AI_RESPONSE: AI usage
- REFILL_PLAN: Plan renewal
- REFILL_TOPUP: One-time top-up
Tips to Save Credits
Use Your Own API Key
For AI Agent, use your own credentials and pay the provider directly.
Optimize Flows
Well-structured flows avoid unnecessary sessions.
Cache Responses
Use variables to avoid calling AI for repeated questions.
Monitor Usage
Track which bots consume the most and optimize them.
Frequently Asked Questions
What happens when I run out of credits?
What happens when I run out of credits?
It depends on your plan:
- Prepaid: Bots stop running until you recharge
- Postpaid: You can continue up to your credit limit
- Contract: No interruption, logging only
Do credits expire?
Do credits expire?
- Recurring: Renew at the beginning of each cycle
- Purchased: Never expire
Can I request a refund?
Can I request a refund?
Unused credits are non-refundable, but you can downgrade your plan at any time.