WhatsApp

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Limitations

WhatsApp environment have some limitations that you need to keep in mind when building the bot:

• GIF and SVG image files are not supported. They won’t be displayed.
• Only .mp4 videos are supported (See Supported Media Types for more info).
• WhatsApp only allows to display 3 buttons at a time. So we work around that by adding ”…” messages to display more buttons.
• Cards input block can only display 3 buttons per card at a time.
• Buttons content can’t be longer than 20 characters. If the content is longer, it will be truncated.
• Incompatible blocks, if present, they will be skipped:
  • Payment input block
  • Chatwoot block
  • Script or Set Variable block with Execute on client option enabled
  • Google Analytics block
  • Meta Pixel blocks
  • Cal.com block

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Contact information

You can automatically assign contact name and phone number to a variable in your bot using a Set variable block with the dedicated system values:

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Deploy on your phone number

Head over to the Share tab of your bot and click on the WhatsApp button to get the integration instructions of your bot.

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Configuration

You can customize how your bot behaves on WhatsApp in the Configure integration section Session expiration timeout: A number from 0 to 48 which is the number of hours after which the session will expire. If the user doesn’t interact with the bot for more than the timeout, the session will expire and if user sends a new message, it will start a new chat. The default is 4 hours. Start bot condition: A condition that will be evaluated when a user starts a conversation with your bot. If the condition is not met, the bot will not be triggered.

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Collect position

You can ask for the user’s location with a basic Text input block. It will be saved as a variable with the latitude and longitude with the following format: <LAT>, <LONG>.

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FAQ