Gmail Integration

The Gmail Integration allows SendBot to operate as an automated real-time email assistant. Incoming emails are processed instantly, triggering your custom bot flows, qualifying leads, and sending direct email replies.

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Key Features

• Real-Time Push Notifications: Powered by Google Cloud Pub/Sub, incoming emails trigger bot execution within milliseconds without polling.
• Automated Bot Flow Execution: Automatically parse subject, body text, and attachments, feeding them directly into your Studio bot or AI agent.
• Direct Email Replies: Send responses directly from your connected Gmail or Google Workspace address, preserving thread history.
• Automatic Watch Renewal: Google Pub/Sub notifications expire after 7 days. SendBot automatically renews active subscriptions in the background so your bot remains 100% online.

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How It Works

1. Inbound Email: A customer or lead sends an email to your connected Gmail address.
2. Pub/Sub Webhook Trigger: Google Cloud Pub/Sub sends an instant push notification to SendBot (POST /v3/integrations/gmail/webhook).
3. Bot Flow Execution: SendBot processes the message content, matches your workspace bot, and executes the configured flow logic (e.g. AI agent, lead qualification, or FAQ).
4. Outbound Response: Responses generated by the bot or live support team are delivered using your authenticated Gmail credentials.

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Setup Instructions

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Step 1: Connect Your Google Account

1. In the SendBot Studio, open your bot project and navigate to Publish > Gmail.
2. Click Connect Gmail Account and authorize SendBot via Google OAuth2.

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Step 2: Enable Inbound Watch

1. Select your authenticated account in the dropdown.
2. Click Start Watch to enable real-time notifications.
3. You will see an operational status badge indicating Watch active until [Date].

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Requirements & Troubleshooting